theMemorialProShop.com Customer Service Center would be happy to assist you.
Feel free to call 866-396-2826 during business hours to place your order by phone.

(click here for business hours)

Typically, your products will ship within 1-5 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is normally an additional 3-5 business days. You designate the priority of your delivery, next day air, second day air, or ground delivery. Charges are calculated based on current UPS rates. All orders placed after 2:00 p.m. EST will be processed the following business day. Saturday and Sunday do not count as business days according to UPS guidelines.

Hawaii and Alaska orders:
Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air.

International Orders:
theMemorialProShop.com has partnered with a trusted third-party company, iShopUSA, to fulfill orders for our international customers. The items in your cart will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery.

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How do I unsubscribe from your Email List?

You can enter your Email Address at the bottom of the Mailing List page and then click the Unsubscribe button. You will be directed to a page with a blue background that will ask you for confirmation. Click the Yes button and your Email Address will be removed from theMemorialProShop.com Email List.

We want you to be completely satisfied with the products you purchase from theMemorialProShop.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return.

theMemorialProShop.com will accept merchandise return / exchange under the following conditions:

*All returns/exchanges must be pre-authorized by the theMemorialProShop.com before shipping any merchandise to our Customer Service Center. To receive a return authorization number, please call theMemorialProShop.com Customer Service Center
at 866-396-2826 during business hours.

(click here for business hours)

*For returns/exchanges we offer the following two options.

• Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
• At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.

• Separate the Packing List/ Return Form at the perforation. Keep the "MyJoys Order Summary" for your records.
• Let us know why you are returning your shoes in the "MyJoys Return Detail" area below.
• Provide your email address and daytime phone number in case we have any questions.
• Include the "MyJoys Return Detail" portion of this form in the box you are returning.
• Pack and seal your return securely (in the original package if possible)
• Affix pre-printed label on the reverse side of this form to the outside of the box. It is your responsibility to send your return to FootJoy. Shipping will not be credited and we cannot accept C.O.D deliveries. We recommend the use of an insured parcel service such as FedEx.